Frequently Asked Questions
Everything you need to know about your Silver Rain Silver experience.
What materials are used in Silver Rain Silver jewelry?
We specialize in high-quality 925 Sterling Silver. Many of our pieces are also plated in 18k Gold or Rose Gold to provide a variety of finishes while maintaining a hypoallergenic base.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually arrives within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Will my jewelry tarnish over time?
Sterling silver naturally oxidizes over time, but this can be easily cleaned with a polishing cloth. To maintain your jewelry's shine, we recommend avoiding contact with perfumes, lotions, and water.
Do you offer gift wrapping?
Yes, all our jewelry arrives in a signature Silver Rain Silver pouch. You can also select our premium gift box option at checkout for a more luxurious presentation.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.